Online Counselling

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020 7060 6200

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What is online counselling?

Online counselling is convenient for people with a busy schedule, allowing individuals to access therapy in a setting of their choice at a time that suits them.

Just like with face-to-face therapy, sessions usually occur once a week at an agreed time between the counsellor and the client. Online counselling adheres to the same legalities and procedures as it does in-person.

In their first session, the client will present a range of concerns and objectives. The counsellor will then use them to understand what the client hopes to achieve from counselling, and whether there are any risks involved.

A ‘working arrangement’ will then be created between the counsellor and client. This includes details such as confidentiality, the supervision process, and cancellation policy.

Therapy will usually continue for an average of six sessions, but can be extended if required.

Our online counselling partner

Online Counselling

BounceBack’s online counselling partner is South Essex Counselling. All counsellors are members of the British Association for Counselling and Psychotherapy (BACP), ensuring they follow an ethical framework and adhere to the requirements of working safely.

South Essex Counselling use three integrated modalities; Person-Centred Therapy, Cognitive Behavioural Therapy (CBT) and Psychodynamic Therapy.

This is a talking therapy that can help individuals manage problems by aiming to change the way they think and subsequently behave. It is most commonly used to treat anxiety and depression, but can be useful for other mental and physical health problems.

This approach works to understand an individual’s experience from their perspective. The therapist will be open, genuine and non-judgemental in order to help the client feel accepted and able to understand his or her own feelings.

Through this approach, the client will reconnect with inner values and sense of self-worth, enabling them to find their own way to move forward and progress.

This approach focuses on the unconscious processes that can manifest themselves in a person’s current behaviour. It aims to make the client aware of how the things they have experienced in the past can influence how they behave now.

Depending on the situation, the counsellor can use one modality at a time, or up to all three in a session.

The counsellors have vast experience using video conferencing platforms and are also able to provide counselling via telephone.

Online counselling and BounceBack

South Essex Counselling’s services can be used to complement BounceBack’s own courses and training sessions. They can also be incorporated into your own existing Employee Assistance Programme.

Developing Resilience

Developing Resilience

Counselling sessions can be used to find out why individuals succumb under certain pressures. Online counselling can help a client change their behaviour, thoughts and feelings in relation to their everyday responsibilities.

With Person-Centred Therapy, a client’s self-esteem could be examined. The counselling process can assist in boosting a sense of optimism and self-efficacy to build resilience.

Stress at work

Coping with Stress

Online therapy can allow an individual to explore their thoughts, feelings and behaviours in line with the five modules of the Coping with Stress eLearning course.

Psychodynamic Therapy will help clients realise how their past experiences are influencing their current thoughts and feelings, and the meanings they attach to them as a result.

Counselling and training

Mental Health First Aid

Those trained in Mental Health First Aid are responsible for recognising warning signs of poor mental health in others. Some may find it useful to speak to a counsellor to gain clarity and to discuss how the responsibilities can affect them too.

Stress Management

Employee Assistance Programme

Counsellors are fully trained in recognising mental health issues, so will use their skills to help find immediate solutions when possible. If necessary, they will signpost clients to relevant third-party resources.

The councillors have worked with individuals with a wide range of issues, including addiction, depression, anxiety, and many more mental health problems that can impact on the workplace.


Remote counselling is growing in popularity in the UK:

The doctor app, Babylon, offers therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users

The US-based service BetterHelp also has 150,000 registered UK users

Talkspace, another online therapy platform, reports it has 500,000 registered users worldwide