One of the largest professional service firms in the world, PricewaterhouseCoopers (PwC) is embracing workplace resilience.
They’re doing this through a technique we’ve promoted for quite some time – by adopting a growth mindset.
A growth mindset is a willingness to learn. People possessing a growth mindset believe that they can bounce back from setbacks by learning from their experiences, doing things differently and therefore getting a better outcome in future.
It allows them to embrace challenges, persist in the face of setbacks, learn from criticism, and feel inspired by the success of others.
Ultimately, it lets people see that any failure is a minor setback on the road to eventual success.
Sally Evans, wellbeing lead of inclusion, community and wellbeing at PWC, says: “We see resilience as a skill that can be developed over time, but recognise that it is an ‘up and down’ thing.
“We can’t immunise against the challenges that life throws at us, and what we can deal with at one time might be something we can’t deal with at another time. So, we want to have a dynamic and organic approach.”
PwC are also advocates of good communication and flexible working, two of the main drivers behind workplace resilience.
“We encourage employees to form plans with teams, agreeing what good working practices look like,” explains Evans. “They can do really simple things that make a huge difference, like building proper breaks into the day, making sure people can protect the time to do things that matter to themselves outside of work.”
The resilience programme was introduced in 2011 and is now embedded in the way PWC develops its people. It is seen as a core business and leadership skill.
However, resilience isn’t something only available to multinational corporations.